Return & Refund Policy
Last Updated: October 2026
At velric, customer satisfaction is important to us. We offer a 30-day free return and exchange policy for eligible products.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should:
- Be unused and unworn
- Be in its original condition
- Include the original packaging and accessories
- Include proof of purchase or order information
Before returning any item, please contact our customer service team for return instructions.
Email: [email protected]
Phone: (978) 476-0610
Free Returns & Exchanges
Eligible purchases may be returned or exchanged within 30 days of delivery without additional return handling charges.
Please contact us before sending the product back so we can provide the correct return instructions.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Exchanges
If you would like to exchange an item, please contact us within 30 days after delivery.
Once the returned item has been received and approved, we will arrange the replacement where applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order after receiving it.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Photos of the product and packaging, if applicable
We will review the issue and provide an appropriate solution.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered the shipping process, cancellation may no longer be possible.
Shipping Time
Orders are generally processed and shipped within 48 hours.
Estimated delivery time is approximately 5–8 days after shipment.
Delivery times may vary depending on destination, carrier conditions, customs procedures, weather, holidays, and other circumstances outside our control.
Contact Us
velric
Operated by CLOTHES LINE INC., THE
233 WASHINGTON ST.
AVERHILL, MA 01832
USA
Email: [email protected]
Phone: (978) 476-0610